Refund policy

RETURNS

Our policy lasts 10 business days. If 10 business days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. Gift certificates and sale items cannot be returned. To complete your return, you must provide us with a receipt or proof of purchase.

Refunds (if applicable) Returns are free of charge for Christine Mercier clothing at regular price. Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also notify you of our decision regarding the approval or rejection of your refund request. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Late or Missing Refunds (if applicable) If you have not yet received your refund, please first check your bank account again. Then contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a necessary processing delay before a refund is posted. If after completing all these steps you still have not received your refund, please contact us at atelierboutiquecm@gmail.com.

Sale Items (if applicable) Only regular-priced items may be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable) If you wish to exchange an item, please email us at atelierboutiquecm@gmail.com. For the exchange of a Christine Mercier garment at regular price, shipping is free using our Purolator merchant account. You will receive a Purolator shipping label by email to print and affix to your parcel. For any other item, you must send it at your own expense to: 305 76th Street West, Québec, QC, G1H 4R3, Canada.

Gifts If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by mail. If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to offer it to you later, we will send a refund to the gift giver and they will be informed that you returned the item.

Shipping For the return of a Christine Mercier garment at regular price, shipping is free using our Purolator merchant account. You will receive a Purolator shipping label by email to print and affix to your parcel. To return any other product, you must send it at your own expense to: 305 76th Street West, Québec, QC, G1H 4R3, Canada. Depending on where you live, the time required to receive your exchanged product may vary. If you are shipping at your own expense an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return to us.